招聘类型:全职
招聘人数:1 人
月薪待遇:面议
职位技能要求: Customer Support Specialist
Summary
Customer Support Specialist will provide ongoing support to our merchant base clients concerning service inquiry and technical support around our service line. Properly address caller questions/inquiries /or issues pertaining to any of the following, statement, equipment, interchange & auxiliary fee billing, funding & deposit reconciliation, transactional detail review & analysis, chargebacks, account maintenance & changes, cash advance balance, additional transaction volume etc. Assist merchants and other departments as needed with any merchant problem related to a merchant’s account. Customer Support Specialist will take ownership of every call and responsible for the customer’s overall satisfaction.
Description
• Promptly answer telephone calls, e-mail, and web inquiries in our call center environment
• Ability to multi-task, balance competing priorities and follow-through with customer
• Identifying issues defined by customers
• Identifying, researching, diagnosing, and resolving customer issues, striving for first call resolution whenever possible
• Constructively handle disagreements or conflicts to achieve a mutually agreeable solution
• Exceptional communication skills – listen actively to clients, encourage two-way dialogue, communicate complex information
• Team player and committed to client satisfaction
Requirement
• 1 year customer service experience, with call center experience preferred
• Knowledge of merchant and/or bank products and services or payments industry experience
• Exceptional computer skills – proficient with Microsoft Office
• Ability to quickly learn and expand knowledge of processing industry
• Ability to comprehend detailed procedural information
• Bilingual - English/Chinese/Spanish is a plus but not required
• Strong communication and interpersonal skills
• Flexible and adaptable to quick changing environment
• Strong problem solving skills
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