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Customer support specialist
发布时间:2015-11-10 17:41:31 浏览574次 修改 | 删除 | 顶一下
地区:纽约 > 法拉盛
招聘类型:全职
招聘人数:1 人
月薪待遇:面议
职位技能要求: Customer Support Specialist

Summary
Customer Support Specialist will provide ongoing support to our merchant base clients concerning service inquiry and technical support around our service line. Properly address caller questions/inquiries /or issues pertaining to any of the following, statement, equipment, interchange & auxiliary fee billing, funding & deposit reconciliation, transactional detail review & analysis, chargebacks, account maintenance & changes, cash advance balance, additional transaction volume etc. Assist merchants and other departments as needed with any merchant problem related to a merchant’s account. Customer Support Specialist will take ownership of every call and responsible for the customer’s overall satisfaction.

Description
•      Promptly answer telephone calls, e-mail, and web inquiries in our call center environment
•      Ability to multi-task, balance competing priorities and follow-through with customer
•      Identifying issues defined by customers
•      Identifying, researching, diagnosing, and resolving customer issues, striving for first call resolution whenever possible
•      Constructively handle disagreements or conflicts to achieve a mutually agreeable solution
•      Exceptional communication skills – listen actively to clients, encourage two-way dialogue, communicate complex information
•      Team player and committed to client satisfaction

Requirement
•      1 year customer service experience, with call center experience preferred
•      Knowledge of merchant and/or bank products and services or payments industry experience
•      Exceptional computer skills – proficient with Microsoft Office
•      Ability to quickly learn and expand knowledge of processing industry
•      Ability to comprehend detailed procedural information
•      Bilingual - English/Chinese/Spanish is a plus but not required
•      Strong communication and interpersonal skills
•      Flexible and adaptable to quick changing environment
•      Strong problem solving skills
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注册:15-10-29 17:34
离线:17-05-12 21:38
级别:普通会员
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联系人:鼎好支付
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邮箱帐号:info@zbestpayment.com
IP归属地:美国 佛吉尼亚州Herndon市Road Runner控股有限公司 查询更多
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