职位技能要求： Summary
Customer Support will provide ongoing support to our merchant base clients concerning service inquiry and technical support around our service line. Properly address caller questions/inquiries /or issues pertaining to any of the following, statement, equipment, interchange & auxiliary fee billing, funding & deposit reconciliation, transaction detail review & analysis, chargebacks, account maintenance & changes, cash advance balance, additional transaction volume etc. Assist merchants and other departments as needed with any merchant problem related to a merchant’s account. Customer Support Specialist will take ownership of every call and responsible for the customer’s overall satisfaction.
Description
Promptly answer telephone calls, e-mail, and web inquiries in our call center environment
Ability to multi-task, balance competing priorities and follow-through with customer
Identifying issues defined by customers
Identifying, researching, diagnosing, and resolving customer issues, striving for first call resolution whenever possible
Constructively handle disagreements or conflicts to achieve a mutually agreeable solution
Exceptional communication skills – listen actively to clients, encourage two-way dialogue, communicate complex information
Team player and committed to client satisfaction
Requirement
Knowledge of merchant and/or bank products and services or payments industry experience
Exceptional computer skills – proficient with Microsoft Office
Ability to quickly learn and expand knowledge of processing industry
Ability to comprehend detailed procedural information
Bilingual - English/Chinese/Spanish is a plus but not required
Strong communication and interpersonal skills
Flexible and adaptable to quick changing environment
Strong problem solving skills
Send your resume to
careers@zbestpayment.com and please note your applied position
