职位技能要求： Description
• Promptly answer telephone calls, e-mail, and web inquiries in our call center environment
• Ability to multi-task, balance competing priorities and follow-through with customer
• Identifying issues defined by customers
• Identifying, researching, diagnosing, and resolving customer issues, striving for first call resolution whenever possible
• Constructively handle disagreements or conflicts to achieve a mutually agreeable solution
• Exceptional communication skills – listen actively to clients, encourage two-way dialogue, communicate complex information
• Team player and committed to client satisfaction
Requirement
• Knowledge of merchant and/or bank products and services or payments industry experience
• Exceptional computer skills – proficient with Microsoft Office
• Ability to quickly learn and expand knowledge of processing industry
• Ability to comprehend detailed procedural information
• Bilingual - English/Chinese/Spanish is a plus but not required
• Strong communication and interpersonal skills
• Flexible and adaptable to quick changing environment
• Strong problem solving skills
Send your resume to
careers@zbestpayment.com please note your applied position
